Terms & Conditions

PUBLIC CONTRACT (PUBLIC OFFER AGREEMENT)

The text below is a contract between an individual entrepreneur Lyudmila Mykolaivna Melnychuk (hereinafter referred to as the FOP Melnychuk L.M.), which provides access and services to the website https://dentstal.com.ua (hereinafter referred to as the Internet store). and a natural person who visited at least one page of the site or used at least one of the services provided within the site, including without prior registration and authorization on the site (hereinafter - the Buyer).

1. General provisions

1.1. This Agreement is a public contract with an offer (in accordance with Articles 633, 641 and Chapter 63 of the Civil Code of Ukraine) and contains all the essential conditions for organizing a purchase and sale remotely, i.e. through an online store.

1.2. According to Art. 642 of the Civil Code of Ukraine, complete and unquestionable acceptance of the terms of the public contract, i.e. the public offer of the online store, is the fact of placing an order by clicking on the "Place order" link in the shopping cart and paying for the order in the amount of 100% under the terms of this agreement.

1.3. The public offer is also accepted during the registration of the Buyer on the website of the online store.

1.4. By concluding the Agreement, the Buyer confirms that he has fully and completely familiarized himself with and agrees to its terms, and also, if the Buyer is a natural person, gives permission for the processing of his personal data for the purpose of the possibility of fulfilling the terms of this Agreement, the possibility of making mutual settlements, as well as receiving invoices, acts and other documents. The permission to process personal data is valid for the entire term of the Agreement. In addition, by entering into this Agreement, the Buyer confirms that he is informed (without additional notification) about the rights established by the Law of Ukraine "On the Protection of Personal Data", about the purposes of data collection. The extent of the Buyer's rights as a subject of personal data in accordance with the Law of Ukraine "On the Protection of Personal Data" is known and understood by him.

2. Terms and definitions

2.1. Online store - the Seller's website ("https://dentstal.com.ua"), created for the conclusion of retail purchase contracts - sale on the basis of familiarization of the Buyer with the description of the Goods offered by the Seller in photographs, using the Internet, which excludes the possibility of direct acquaintance of the Buyer with the Product - a remote means of selling the product.

2.2. Product - a list of names of the assortment, presentations in the online store.

2.3. The product card is a set of information about the product, including the name of the product, image of the product on the website, its description, price, characteristics, color, size, configuration, availability in the store, etc.

2.4. Order - a request of the Buyer, addressed to the Seller, duly executed and placed on the Site, for the purchase and delivery of the Goods selected on the Site to the address indicated by the Buyer.

2.5. The cost of the Order is the amount to be paid when the Buyer receives the order after applying discounts or bonuses.

2.6. "Place an order" – the Buyer's decision to purchase a product placed in the online store.

2.7. "Personal data" - any information that is knowingly provided by the Buyer during registration and/or placing an Order on the Site, and is required for the fulfillment of the order by the online store.

3. Scope of the contract

3.1. The online store undertakes to transfer ownership of the goods to the Buyer, and the Buyer undertakes to pay and accept the goods under the terms of this contract.

3.2. This agreement regulates the purchase and sale in the online store, including:

a) voluntary choice of goods by the Buyer by "Categories";

b) self-registration of the order by the Buyer in the online store;

c) payment by the Buyer of the order made in the online store;

d) execution and transfer of ownership of the order to the Buyer under the terms of this contract.

4. Order registration procedure

4.1. The buyer independently places an order online in the online store or by telephone using the contacts indicated in the online store.

5. Price and payment procedure for the goods

5.1. The full price of the product is indicated on the pages of the seller's online store.

5.2. The buyer pays for the order by any method chosen in the online store.

5.3. The cost of delivery of the order is paid by the Buyer himself upon receipt of the order.

5.4. Prices for Goods and services may change depending on the market situation, which is reflected in the prices in the online store. The Seller cannot change the price for a specific Buyer, if he has already accepted the Seller's terms and made payment for the Goods (services) in accordance with the procedure established by this contract.

6. Order delivery

6.1. Delivery of the ordered goods is carried out within the period from1 (one) to 3 (three) working days from the moment of confirmation of the Order by the manager, but in any case no later than thirty days from the moment of confirmation of the Order.

6.2. Delivery methods are described in detail in the "Questions and answers" section.

6.3. Upon receiving the Product, the Buyer checks it for compliance with the Order, checks the quality and quantity of the Product, its integrity, completeness. The buyer has the right to refuse the order of the Goods in full, indicating the reason in the relevant documents.

6.4. The cost of delivery in the online store is not indicated, as it depends on the current tariffs of the transport company (carrier).

6.5. The seller is responsible for the terms of delivery of the order, as they depend on the actions of third parties (carriers).

6.6. The Buyer has the right to receive the Order at the branch of the Courier Company within 5 (five) working days, taking into account the day of receipt (of the Order) at the branch of the Recipient (Buyer). If the Order was not claimed by the Recipient (Buyer) within the above term, such shipment (Order) is considered unclaimed (cancelled at the initiative of the Buyer) and is returned to the Seller.

7. The procedure for returning goods and refunding money

7.1. The Buyer has the right to return the Goods of proper quality within fourteen days from the moment of receiving the Goods at the Courier Company branch, if the Goods did not satisfy him in terms of shape, dimensions, style, color or for other reasons, cannot be used as intended after receiving the Order . . Good quality goods are returned if they have not been used and if they have preserved their appearance, consumer properties, seals, labels, as well as the settlement document issued to the Buyer together with the sold goods. The goods, which were refused by the buyer, must be packed in the original, undamaged packaging.

7.2. Partial redemption of the Order is not provided. The buyer has the right to buy the Order in full or refuse it until the moment of payment for the goods in such Order.

7.3. In case of defects, the Buyer is obliged to record them in a written act of arbitrary form. The act must be signed by the buyer and an employee of the carrier or seller. Within 1 (one) day from the moment of signing the Act, the Buyer is obliged to inform the manager (Seller's representative responsible for placing the order for the Goods) about the detected defects and agree on the replacement of the Goods.

7.4. In case of termination of the Agreement (return of goods), a necessary condition for refunding money for the returned goods is the provision by the Buyer to the Seller of documents confirming the payment (purchase) of the returned goods.

7.5. Refunds for returned goods are possible only by non-cash settlement, namely: from the current account of the Seller to the current account in the national currency of the Buyer, an open bank that is a resident of Ukraine, including to such a current account of the buyer, from which transactions can be carried out electronically payment funds (for example, by a personal bank payment card).

The Buyer must specify the details of the refund for the returned goods in the application for the return of the goods. Cash refunds are not possible.

7.6. Refunds to the Buyer shall be made within 10 (ten) working days, but in any case no later than 30 (thirty) days from the moment of receipt of the Buyer's notice of termination of the Agreement and receipt of the Goods. After the transfer of funds, the Seller has the right to inform the Buyer by sending a corresponding message to his e-mail address specified in the Personal Account.

7.7. If the Buyer rejects the parcel, the shipment is returned to the sender, i.e. the online store. Payment for the return shipment of the parcel is paid by the buyer.

7.8. In the case of returning the Goods of proper or improper quality, the Buyer must return the Order to the address of the store from which the Order was sent by the Courier company that delivered the Order.

8. Rights and obligations of the parties

8.1. The buyer is obliged to:

a) familiarize yourself with the information about the Product posted on the Seller's website;

b) place an order on the website yourself;

c) timely pay and receive the order from the Carrier under the terms of this contract;

d) when receiving the goods from the carrier, make sure of its integrity and completeness by inspecting the contents of the package. In the event of detection of damage and incomplete equipment, record them in a document signed together with the Buyer by an employee of the carrier;

e) notify the Seller of non-delivery of the Goods at the time agreed by the Parties;

e) not to commit any actions, commit or attempt to commit which provides criminal, administrative or civil liability established in Ukraine.

8.2. The buyer has the right to:

a) demand from the online storehaving the terms of this contract;

b) in case of detection of defects during the established warranty period, in the manner and within the time limits established by the legislation, demand:

1) proportional price reduction;

2) free of charge elimination of defects in the Goods within a reasonable time;

3) reimbursement of expenses for elimination of defects of the Goods.

4) to demand replacement of the Product with the same Product or with a similar Product available from the seller.

c) notify the Seller in writing of any claims related to the purchase of the Goods;

d) terminate the contract by notifying the Seller about this within fourteen days from the moment of receipt of the Goods at the Courier Company branch, if the Goods did not satisfy him in terms of shape, dimensions, style, color, size or for other reasons cannot be used by him by appointment;

e) other rights in accordance with current legislation and these Rules.

8.3. The online store is obliged to:

a) comply with the terms of this contract;

b) notify Buyers of changes to these Rules by posting the relevant changes on the Site;

c) deliver the goods to the Buyer in accordance with the selected sample posted in the online store, issued by the order and the terms of this contract;

d) ensure fulfillment of warranty obligations in accordance with the requirements of the Law of Ukraine "On the Protection of Consumer Rights" and these Rules;

e) accept appeals, statements, complaints and proposals from Buyers and respond to them within the time limit established by law;

f) the online store is not responsible, cannot appear as a defendant in court and does not compensate for losses incurred by the Buyer due to the actions or inaction of third parties.

8.4. The online store has the right to:

a) make changes to these rules by posting changes on the Site;

b) to make changes to the range of Goods and change their prices without agreement with the Buyer, except for Goods for which orders have been accepted from the Buyer;

c) in case of impossibility of fulfilling the Agreement due to the absence of the ordered Goods, notify the Buyer about this within 3 (three) calendar days, but no later than thirty days from the moment of receipt of the Buyer's order. At the same time, the Seller has the right to replace the Product in case of its absence with another Product, if:

1) another Product corresponds to the purpose of use of the ordered Product;

2) has the same or better quality;

3) its price does not exceed the price of the ordered Product. At the same time, the Seller is obliged to agree the replacement of the Goods with the Buyer, and acceptance of the Goods by the Buyer is considered the latter's consent to such replacement;

d) unilaterally suspend the provision of services under this Agreement in case of violation by the Buyer of the terms of this Agreement;

e) other rights in accordance with current legislation and these Rules.

9. Liability of the parties

9.1. The parties are responsible for non-fulfillment or improper fulfillment of the terms of this Agreement in accordance with the procedure provided for by this Agreement and the current legislation of Ukraine.

9.2. The buyer is solely responsible for the correctness and timeliness of the payments made by him. Amounts erroneously credited by the Buyer to the accounts of third parties shall not be compensated or reimbursed by the Seller.

9.3. All disputes arising from this Agreement or related to it shall be resolved through negotiations between the Parties.

9.4. If the relevant dispute cannot be resolved through negotiations, it is resolved in a court of law according to the established jurisdiction and jurisdiction of such a dispute in accordance with the current legislation of Ukraine.

9.5. In case of force majeure, the parties are exempted from fulfilling the terms of this Agreement. Circumstances of force majeure for the purposes of this Agreement mean events of an extraordinary, unavoidable, unpredictable nature that exclude or objectively prevent the performance of this Agreement, the occurrence of which the Parties could not foresee and prevent with reasonable measures.

9.6. The person who refers to force majeure must notify the other party of the occurrence of such circumstances in writing by e-mail within five calendar days.

9.7. If, due to circumstances of force majeure, non-fulfillment of obligations under this Agreement lasts for more than five months, each of the Parties has the right to terminate this Agreement unilaterally by notifying the other party in writing.

10. Other conditions

10.1. The online store reserves the right to unilaterally make changes to this Agreement with prior publication on the website https://web.dentstal.com.ua.

10.2. The online store was created to organize a remote method of selling goods via the Internet.

10.3. The online store is not responsible for the content and veracity of the information provided by the Buyer when placing an order.

10.4. Buyer is responsible for authenticityavailability of the information specified during ordering.

10.5. Payment by the Buyer of the order made in the online store means the Buyer's full agreement with the terms of the Purchase Agreement (public offer of the Online store) and is the date of conclusion of the Purchase Agreement between the Seller and the Buyer.

10.6. The use of the Internet store resource to view the product, as well as to place an order, is free of charge for the Buyer.

10.7. By his own acceptance of the Agreement or registration on the website "https://web.dentstal.com.ua" (filling in the registration form), the Buyer voluntarily consents to the collection and processing of his personal data in the registered database of the Seller "Contractants" for the purpose of: data that become known (by e-mail, mobile phone) advertising and special offers, information about promotions, raffle or any other information about the store's activities. For the purposes provided for in this clause, the Seller has the right to send letters, messages and materials to the Buyer's postal address and e-mail address, as well as send SMS messages and make calls to the phone number specified in the application form. The information provided by the Buyer is confidential.

10.8. In the event of a change in the last name, first name or patronymic of the Buyer, he is obliged to notify the Seller within 20 calendar days from the moment such changes take effect by making appropriate changes to the registration record in the "Personal Account" on the Site, but in any case before making the corresponding Order on the website.

10.9. If the Buyer does not wish to receive the newsletter, the Buyer has the right to contact the Seller by writing a statement of refusal to receive advertising materials, sending it to the postal or e-mail address.

11. Term of validity of this contract

11.1. This agreement enters into force from the day of placing an order or registration in the online store "https://web.dentstal.com.ua" and is valid until all terms of the agreement are fulfilled.

12. DETAILS OF THE PERFORMER

FOP Melnychuk Lyudmila Mykolaivna

EDRPOU code 2930623067

Bank details:

IBAN: UA413052990000026003026212838

Bank institution – PrivatBank

MFO 305299

Address: 02140, Kyiv, 39-B Grigorenko Avenue, office 10